GDPR Rights

Your data protection rights under the General Data Protection Regulation.

Last updated: January 2026

1. About This Page

The General Data Protection Regulation (GDPR) gives you strong rights over your personal data. Even though ZenvorBets is based in Australia, we respect GDPR rights for all our users, no matter where they live.

This page explains each right in detail and tells you how to use it.

2. Data Controller

The data controller responsible for your personal data is:

ZenvorBets Pty Ltd
24 Underwood Street, Rockhampton QLD 4700, Australia
Email: support@zenvorbets.com

You can contact us at any time about your data rights. We aim to respond within 30 days.

3. Your GDPR Rights - Detailed List

3.1 Right of Access (Article 15)

You have the right to ask us for a copy of all personal data we hold about you. This includes:

  • What data we have collected.
  • Why we collected it.
  • Who we have shared it with.
  • How long we plan to keep it.
  • Where the data came from (if not from you).

How to use this right: Email support@zenvorbets.com with the subject line "Data Access Request." We will send you a copy of your data within 30 days, free of charge.

3.2 Right to Correction (Article 16)

If any of your personal data is wrong or incomplete, you can ask us to fix it. We will update your records as soon as possible.

How to use this right: Email us at support@zenvorbets.com with the subject line "Data Correction Request." Tell us what needs to be changed and we will update it.

3.3 Right to Deletion / Right to be Forgotten (Article 17)

You can ask us to delete all your personal data. We will do this when:

  • The data is no longer needed for the reason we collected it.
  • You withdraw your consent.
  • You object to the processing and we have no overriding reason to keep it.
  • We processed the data unlawfully.

We may need to keep some data if required by law (for example, fraud prevention records).

How to use this right: Email support@zenvorbets.com with the subject line "Data Deletion Request." We will delete your data within 30 days and confirm when it is done.

3.4 Right to Restriction (Article 18)

You can ask us to limit how we use your data. This means we will store it but not process it further. You can ask for this when:

  • You think the data is not accurate (we will restrict it while we check).
  • The processing is unlawful but you prefer restriction over deletion.
  • We no longer need the data but you need it for a legal claim.
  • You have objected to processing and we are deciding whether our reasons override yours.

How to use this right: Email support@zenvorbets.com with the subject line "Data Restriction Request."

3.5 Right to Data Portability (Article 20)

You can ask us to give you your personal data in a structured, common, machine-readable format. This allows you to move your data to another service.

This right applies to data you gave us directly and that we process based on your consent or a contract.

How to use this right: Email support@zenvorbets.com with the subject line "Data Portability Request." We will send your data in CSV or JSON format within 30 days.

3.6 Right to Object (Article 21)

You can object to us processing your data at any time, especially for:

  • Direct marketing (we will stop right away, no questions asked).
  • Processing based on our legitimate interests (we will stop unless we have a strong legal reason to continue).

How to use this right: Email support@zenvorbets.com with the subject line "Data Processing Objection."

3.7 Right Not to be Subject to Automated Decisions (Article 22)

You have the right not to be subject to decisions made only by automated systems (including profiling) that have a significant effect on you. We do not currently make any such decisions. If this changes, we will update this page and get your consent first.

4. How to Withdraw Consent

If you gave us consent to process your data, you can take it back at any time. Here is how:

4.1 Email Consent

Click the "unsubscribe" link at the bottom of any email from us. Or email support@zenvorbets.com and ask to be removed from our mailing list.

4.2 Cookie Consent

You can change your cookie preferences at any time:

  • On our site: Click the cookie settings option in the consent banner. You can turn off analytics and marketing cookies.
  • In your browser: Clear your cookies through your browser settings. When you visit our site again, you will see the consent banner and can make new choices.
  • Browser tools: Most browsers let you block all cookies or only third-party cookies. Check your browser's help section for steps.

4.3 Account Data Consent

To withdraw consent for all data processing, email support@zenvorbets.com. We will delete your account and all personal data within 30 days.

Important: Withdrawing consent does not make past processing unlawful. It only affects future processing.

5. Managing Cookies

Cookies are small files stored on your device. Here is how to manage them:

5.1 Through Our Site

When you first visit our site, you see a cookie consent banner. You can:

  • Accept all cookies.
  • Reject non-essential cookies.
  • Open settings to choose which types to allow.

You can change these choices at any time by clearing your browser cookies and revisiting the site.

5.2 Through Your Browser

Each browser has its own cookie settings. Here are links to common browsers:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and Site Permissions

5.3 Types of Cookies We Use

  • Essential: Needed for the site to work (age verification, cookie consent). Cannot be turned off.
  • Analytics: Help us see how people use our site. Data is grouped and anonymous. Can be turned off.
  • Marketing: Track ad performance. Only active with your consent. Can be turned off.

6. Response Times

We aim to respond to all data rights requests within 30 days. If your request is complex, we may need up to 60 days. We will tell you if this happens and explain why.

All requests are free. If a request is clearly excessive or repeated, we may charge a reasonable fee or refuse it.

7. Verification

To protect your privacy, we may ask you to verify your identity before we act on a request. We may ask for:

  • Confirmation of your email address.
  • Answers to security questions.
  • A copy of a government-issued ID (in rare cases).

8. Complaints

If you are not happy with how we handle your data or your request, you can:

  1. Contact us first at support@zenvorbets.com. We will try to resolve the issue.
  2. File a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
  3. If you are in the EU, contact your local data protection authority.

9. Data We Process

Here is a summary of the personal data we may hold about you:

  • Full name
  • Email address
  • Phone number (if provided)
  • Age confirmation status
  • Consent records (what you agreed to and when)
  • IP address
  • Device and browser information
  • Pages you visited on our site
  • Cookie preferences

10. Data Retention

We keep your data only as long as needed:

  • Signup data: 24 months from your last interaction.
  • Analytics data: 14 months (anonymised).
  • Consent records: 5 years.
  • Support correspondence: 12 months after resolution.

11. Updates to This Page

We may update this GDPR rights page from time to time. Check the "Last updated" date at the top. For big changes, we will try to notify you by email.

12. Contact

For any questions about your GDPR rights or data protection:

ZenvorBets Pty Ltd
24 Underwood Street, Rockhampton QLD 4700, Australia
Email: support@zenvorbets.com
General enquiries: info@zenvorbets.com